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Terms of Sale

By ordering products from Fireonline, you agree that:
  1. The price will be the price current at the time of delivery, plus freight as advised and if applicable.
  2. All purchases must be confirmed in writing or by filling out an online order form at A unique purchase order number must be supplied that can be referenced back to the purchaser.
  3. All prices are valid for a period of three months from the date of the price list supplied. It is the obligation of the purchaser to check current pricing before placing an order if ordering from an expired price list. Products ordered at a price lower than the current price will not be dispatched until a modified purchase order is provided.
  4. Products are at your risk from the moment of delivery.

Manufacturers Warranties

  1. Fireonline warrants that the Products supplied are and will be of first quality, free from any defects in material, design and workmanship, in conformity with the technical specifications provided in Fireonline technical information sheets and fit for their intended purpose as detailed in any of our published material.
  2. All products and parts are covered only by manufacturer's warranties and/or guarantees. If an item arrives in not new condition as a result of a manufacturer defect, or a defect occurs during the intended use of the product, please contact us for further information.
  3. The remedies provided by Fireonline for a breach of either of the warranties provided in clauses 13 and 14 are limited to Fireonline replacing the Products, subject to such a replacement Products being available. Otherwise Fireonline will provide such a replacement Products when they become available. The Purchaser is not entitled to any other remedy with respect to a warranty claim.
  4. The warranties provided in clauses 13 and 14 are only available to the Original Purchaser who provides Fireonline with proof of purchase and who makes the claim in writing within 30 days from when the defect should have become apparent.
  5. Fireonline will not be under any liability in respect of defects claimed under a warranty claim under clause 5 and 6 if; the products are not used or maintained in accordance with applicable instructions and/or specifications, including installation, storage and site conditions; the defect is caused by the use of material or parts not supplied, nor recommended, nor approved by Fireonline; the repair or replacement has been required as a result of fault or negligence of any person or company other than Fireonline.

Statutory Warranties;

  1. If Fireonline breaches a Statutory Warranty on supplying any goods, Fireonline will do either of the following (as chosen by Fireonline): repair or replace the goods or pay the costs of repairing or replacing the goods (the Remedies). The Purchaser acknowledges and agrees Fireonline's liability in respect of a breach of a Statutory Warranty is limited to the Remedies.
  2. The parties confirm and acknowledge that certain Statutory Warranties permit the supplier of goods to limit its liability for a breach arising in the supply of the goods.
  3. Except as provided in this agreement Fireonline will not be liable to the Purchaser in respect of any loss or damage (including consequential loss or damage) which may arise directly or indirectly in respect of or as a consequence of the supply of any goods under this Agreement, or the failure or admission on the part of Fireonline to comply with its obligations under this agreement.
  4. Except as provided in this agreement all terms, warranties and conditions whether expresses, implied, statutory or otherwise, relating to the subject matter of this agreement or to this agreement generally are excluded. To the fullest extent permitted by law, all terms, conditions and warranties, statutory or otherwise, not expressly provided in these terms of sale, are excluded. Nothing herein contained excludes or modifies rights the Purchaser has under the Trades Practices Act.


  1. Any advice we give about the date of intended delivery is given subject to the products being available and our having the ability to affect delivery on that date.
  2. You indemnify us and our carrier against any claim for damages resulting from the entry of the carrier's vehicle onto the delivery site.
  3. We will not be liable for any loss or damage you suffer as a result of our failure to or delay in delivering the products to you

Cancellation of Orders

  1. Any order that has left the premises of Fireonline or our designated agent will have been deemed to have been delivered and will not be able to be cancelled. All cancellations of orders must be in writing and have a corresponding order number that is identifiable, and links to a previously received purchase order.


  1. We are under no obligation to accept returns of products that have left our premises or been delivered. Written applications for returns will be considered on a case by case basis and must be done with in 7 days of you the customer excepting delivery.   Where approved by us, returns will be subject to a 25% delivery and handling fee. No credit will be made to your account in circumstances where the products returned to our factory are damaged in any way.

Installation of Products

  1. Fireonline will only supply products and does not provide installation services or Certificates of Installation/Certificates of Compliance for building permit purposes. It is the purchaser's responsibility to ensure that the product is installed correctly and that any certification required for building occupancy purposes is correctly sourced and submitted to the relevant authority. Fireonline recommend the Country Fire Authority or similar regional body be contacted in relation to the above services
  2. Fireonline does not provide 'test and tag' services nor provides advice on the lifecycle of a product. It is the purchaser's responsibility to ensure that their product remains valid within the Australian Standards and any other statutory requirements relevant to their location and usage.
Customers please note small orders do not have postage included in the price:

 These items below do not have freight added as they are less then $22.00.  It will cost you $12.00
or more to post it! This is to cover our handling charges and registered postage.

1.  First Aiders Choice Register Of Injuries Note Pad and Pencil
2.  First Aid Basic Instruction Booklet by Trafalgar
3. Fire Identification signs
4. Fire Extinguisher Wall Brackets to suit 4.5kg ABE, 9.0kg ABE & 9.0 litre
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